Privacy Policy
Last updated: 30 June 2026
vabyclaudia ("I", "me", "my") is a virtual assistant business providing remote administrative and business support services. This policy explains how I collect, use, and protect your personal information when you visit my website or use my services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who I am
vabyclaudia is operated by Claudia, a sole trader providing virtual assistant services to small businesses and individuals across the UK. For any data protection queries, you can contact me at claudia@vabyclaudia.co.uk.
What information I collect
I may collect the following types of personal information:
- Contact details — name, email address, phone number
- Business information you provide when enquiring about or using my services
- Communications — messages sent via the contact form, email, or WhatsApp
- Technical information — such as IP address, browser type, and device information, collected automatically when you visit the website
- Client data shared with me in the course of delivering services (for example, information needed to manage your inbox, diary, or CRM), which is handled separately under any service agreement we put in place
How I use your information
I use the information collected to:
- Respond to enquiries and discovery call requests
- Provide, manage, and improve the services I offer
- Send invoices and manage the business relationship
- Communicate updates relevant to ongoing work
- Meet legal and accounting obligations
I do not use your information for unrelated marketing purposes without your consent, and I never sell your personal information to third parties.
Legal basis for processing
I process personal information on the following legal bases: performance of a contract (where I'm providing services to you), legitimate interests (such as responding to enquiries and running the business), and consent (where you've opted in to receive marketing communications, which you can withdraw at any time).
How long I keep your information
I retain personal information only for as long as necessary to fulfil the purposes it was collected for, including any legal, accounting, or reporting requirements. Enquiry details that don't lead to a working relationship are typically deleted within 12 months.
Sharing your information
I don't share your personal information with third parties except where necessary to deliver services (for example, software providers used to manage bookings, invoicing, or communications), or where required by law. Any third-party tools used are selected with data protection in mind.
Your rights
Under UK GDPR, you have the right to:
- Access the personal information I hold about you
- Request correction of inaccurate information
- Request deletion of your information, where applicable
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact me at claudia@vabyclaudia.co.uk.
Data security
I take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse, including secure storage and confidential handling of client data.
Cookies
This website may use cookies to improve your browsing experience. For full details, please see the Cookie Policy.
Changes to this policy
This policy may be updated from time to time to reflect changes in practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.
Contact
If you have any questions about this Privacy Policy or how your information is handled, please get in touch at claudia@vabyclaudia.co.uk or 07725 985587.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been breached.